I also work with members of the public to record their life stories, creating beautifully written, professionally-designed books.
Before setting up my own business, I worked as Head of Communications, Engagement and Development at NHS Fylde and Wyre Clinical Commissioning Group (CCG) for six years until 2019. From 2018 this included heading up the communications and engagement function at NHS Blackpool CCG, as well as the Fylde Coast Integrated Care Partnership. The engagement function of both CCGs was rated as ‘outstanding’ in NHS England’s 2019 annual CCG assessment, putting us in the top 15% nationally.
Other achievements within the NHS include
One of only 10 CCGs in the country to be declared as ‘outstanding’ in NHS England’s 2016 assurance assessment, the then Health Secretary Jeremey Hunt commended our “innovative approach” to engagement
The CCG’s engagement approach played a key role in the organisation being highly commended as ‘CCG of the Year’ in the 2016 Health Service Journal award
Above national average scores across every indicator for six years running in the annual stakeholder perception survey run by NHS England. We were a national best practice case study in 2019
Professional management of communications across the Fylde Coast NHS during the 2017 cyber-attack
Named ‘CCG of the Year’ by NHS Clinical Commissioners and the Self Care Week Forum for the team’s 2018 Self Care Week campaign
Awareness of the CCG among local residents increased from 65% to 75% in just one year
91% of staff said they knew and understood the CCG’s vision and strategic direction
Commended in the Healthcare Communicators Awards for ‘Best visual brand’ and ‘Best annual report’; finalist in the How-Do Public Service Awards for ‘Best small team’ and ‘Best integrated campaign’; highly commended in the How-Do Public Service Awards for ‘Best internal communications campaign’
